We:
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Work with you to develop your customer service strategy
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Make recommendations on customer record systems
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Advise on improving impression and image
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Provide guidance on understanding customer needs
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Advise how to respond to customer feedback
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Develop team skills to handle customer needs
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Train managers and staff
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Offer the opportunity to achieve a nationally recognised customer service qualification
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Benefits to the organisation:
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Measurable improvements in customer service
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Reduction in customer complaints and compensation
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Satisfied and happy customers, willing to refer you to others
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Long term customer retention
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Enhanced reputation and image
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